Customer reviews
What customers said after the visit
Rated 4.3 out of 5 across 32 published reviews. Each one is a single job: what failed, what the technician found, and how the call ended.
These are printed as they were given to us, first name and last initial, and the lukewarm ones are printed too. A wall of nothing but top marks tells a reader nothing, and a shop that has never had a part arrive wrong or a second trip go out is a shop nobody has ever called.
Nothing below quotes a figure. What a visit costs is on the pricing page, where it can be checked against the invoice, and what happens if the same fault comes back is on the warranty page. If a review describes what your own appliance is doing, the page for that repair sets out how the fault gets diagnosed.
- Average
- 4.3 out of 5
- 5 stars
- 14
- 4 stars
- 14
- 3 stars
- 4
- Published
- 32
Every review
Every review we publish, in full
The hood lights kept dropping out one at a time. Corroded sockets, not the lamps, which is what I had been replacing for a year. He cleaned every contact and changed the two that were past saving.
Estelle Y.
Freezer drawer was frosting over on one side and nowhere else. He found the drain heater open circuit and a slab of ice sitting on the coil, cleared it, and fitted the part. It has held clear right through the summer.
Adrienne C.
A vibration through the whole cabinet whenever the fan ran on high. He balanced the blower wheel and found two mounting grommets perished. Better than it has been in years, though a faint hum remains.
Barnaby I.
The compartment climbed into the fifties overnight and I assumed the worst. It was the damper motor stuck part shut, not the sealed system. He put a thermometer in and waited to see it come down before leaving.
Miles H.
Dishes came out gritty no matter what I did. He pulled the sump, found the filter screen collapsed and food packed under it, and cleaned the whole assembly. The difference on the first load was obvious.
Colette Z.
Ice maker dumped a load and then quit for good. He worked back from the harvest fingers to a fill tube that had frozen solid where it passes the trim. Cleared and rerouted, and it has kept up since.
Sylvie R.
It stopped mid cycle with water standing in the bottom. The drain pump had jammed on a fruit pit. He cleared it, checked the check valve, and ran a full cycle before he would call it fixed.
Fletcher Q.
A hum turned into a rattle you could hear from the hall. He pulled the lower panel, found the condenser fan bracket cracked and vibrating against the coil frame, and replaced it. The kitchen is quiet again.
Desmond A.
Water was seeping under the toe kick and I only found it because the floor cupped. He traced it to a split hose clamp at the sump, not the door, and replaced the section rather than just tightening it.
Imogen U.
Door was sitting proud at the top and sweating along the seal. He adjusted the hinge cam and steamed the gasket back into shape rather than selling me a new one, which is not what I expected to hear.
Paulette K.
The panel door had dropped and the machine would not latch. He reset the spring tension on both sides and shimmed the panel back to level with the run of cabinets, which nobody else had offered to do.
Lorcan X.
It kept running and never reached temperature. The diagnosis was a leak in the sealed system, and he told me straight that the repair was worth weighing against the age of the unit instead of just booking it.
Corey B.
Cycles were taking forever and nothing came out hot. He measured the heating circuit, found the thermostat open, and changed it. He also pointed out the inlet screen was half blocked and cleared that too.
Bridget A.
Two burners lit slowly and one hissed before it caught. He found the igniters glazed over and the electrode gaps wrong from an earlier repair, sorted both, and every burner now lights straight off.
Ingrid T.
The wine cabinet drifted several degrees warm and the display kept flickering. He found the door switch reading closed intermittently, so the fan logic never settled. New switch and the readout is steady.
Rowan H.
The oven under the rangetop ran cold by a wide margin. He measured the sensor resistance cold and again hot, showed me both numbers, and changed it. Baking times went back to what the recipes actually say.
Warren S.
The undercounter unit in the island ran hot and loud. He showed me how little clearance the cabinet gave it, cleaned a felted mat of dust off the coil, and set my expectations honestly about the rest.
Priscilla T.
One knob turned but the burner behind it did nothing. The valve stem had seized after a spill soaked into it. He freed and cleaned what he could, then fitted a new valve when it would not hold a low flame.
Odette P.
Both zones in the wine unit had drifted toward each other and neither held. He found one evaporator fan dead and the other struggling, replaced both, and the two zones now sit where they are set.
Ezra L.
Spark box ticked away long after the burner was lit and it drove us mad. He traced it to moisture and grease in one switch, cleaned the bank and sealed the gap where it was getting in. The clicking stopped.
Bennett L.
The beverage drawer stopped cooling entirely over a weekend. It was a failed start relay, found quickly and changed on the spot. My only gripe is the packaging left behind on the counter for me to bin.
Wilhelmina C.
The griddle would not get past warm. He checked the burner beneath first, then found the flame spreader cracked through and sitting off its seat. Swapped it and the plate heats evenly corner to corner now.
Rosalind E.
Condensation kept forming inside the glass door and spotting the labels. He checked the door heater circuit, found it open, and replaced it. He also explained why a humid kitchen makes that fault show up faster.
Solomon K.
Work was done properly and the range is fine. What I would flag is that the first diagnosis missed a second failed igniter, so we had a follow-up visit for something that could have been caught in one.
Julius O.
Oven would preheat and then quietly give up partway through a roast. He found a hairline break in the bake element where it enters the rear wall, which only opened when it got hot. Replaced and steady since.
Harriet N.
Touch panel had gone half dead and the display flickered. He tested the ribbon connection before condemning the board, which two other people had not bothered to do. It was the ribbon, and it cost far less.
Gideon M.
Door glass had fogged between the panes and the seal round the edge was blackened. He stripped the door, cleaned both inner panes, fitted a new seal and reset the hinge tension while it was apart.
Verity D.
The oven locked itself during a self-clean and stayed locked. He got the latch motor moving, explained why running that cycle on a unit this age is a gamble, and left me knowing what to avoid next time.
Alonzo F.
The convection fan screeched at the start of every bake. He found the motor bearing dry and the blade clipping the shroud after a rack had been forced in. New motor, straightened shroud, silent oven.
Thea G.
Hood pulled nothing over the back burners and the kitchen filled with smoke. He measured at the grille, found the duct choked with grease and the roof cap flap stuck. Cleaned both and airflow came back.
Clement W.
Blower ran but the house pushed back and the range flames leaned sideways. He explained the make-up air problem clearly, showed me where it was starving, and did what could be done at the hood end.
Marlene J.
Only one of the three speeds worked and the switch panel got warm. He found a scorched terminal behind the control and replaced the whole switch bank rather than patch it, which I would rather he did.
Rufus V.
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Viking only. Duval County, citywide. Flat $129 diagnostic. It is credited toward the repair if you approve the work.
- Diagnostic
- $129 flat
- Labor
- 90 days on labor
- Parts
- 365 days on parts
- Weekdays
- Mon–Fri, 8am–6pm
- Saturday
- Sat, 9am–4pm